Every time "windows help and support" opens, it shows this warning: "You've lost your connection to online Help. Verify that you're connected to the Internet, and then try to connect to online Help again."But I'm connected to the Internet!I checked the firewall permissions, but they seems ok.A similar thing happens also when I try to see thesolutions to the problems I've reported, in the action center\more information: there's no way to contact autobug web service .

These problemsdo not seem to be related, I can browse "Windows Help and Support" in online mode with no errors, even thoughclicking deeper through topics keeps returning me to the main index.However, I also haveaproblem with Action Center, turning both 3rd party and Windows firewall off entirely does not help (including advanced settings), and my internet connection is fine. Attempts to open Autobug Web Service with Action Center's solution links to More Information result in "This program cannot display the webpage" .

I got the same problem. action center announce a solution to the IE 8 problem (which suddenly closes), but action center just displays this message for a few second: --------------- Es wird eine Verbindung mit dem Autobug-Webdienst hergestellt. Bitte warten Sie. . . . Es konnte keine Verbindung mit dem Autobug-Webdienst hergestellt werden. Wir bitten Sie, uns weiterhin alle Windows-Problemberichte zu senden. So knnen Sie sicherstellen, dass Sie informiert werden, sobald eine Lsung verfgbar ist. Weitere Informationen Vielen Dank, dass Sie Windows7 selbst hosten. Sie erhalten diese Antwort, da Sie aufgrund eines Absturzes oder des Nicht-Reagierens Ihres Computers einen Problembericht eingesendet haben. Der AutoBug-Dienst verarbeitet die Berichte und erfasst Informationen zur Fehler-ID, dem zugehrigen Fehler und dessen Status. Die Fehler werden tglich archiviert, wobei die Fehlerarchivierung in Echtzeit whrend Milestone 3 aktiviert wird. Die Informationen in dieser Antwort sind vertraulich und drfen nicht an Stellen auerhalb von Microsoft weitergegeben werden. Diese Informationen sind nur fr die interne Verwendung bestimmt. -------------------------- after that, i only get the answer, that the program cannot display the webpage.

I don't think the online stuff is working at all and worse, it prevents me from getting to the help that is on the system. I turned off going online and I now get content that is local and helpful. Likely a bug plus lack of any online content.

Me too, I have had a number of issues with Windows 7 to which I believe there are solutions but I can't follow the links to them and trying to find them on the Microsoft web page looks to be a futile exercise! Looking forward to a real fix.